added:

• the claim button now has a 📌 emoji
• added Bulgarian translation (by stragar)
• added Latvian translation (by ronalds1398)
• updated Thai translation (by modshd)
• Open Ticket now has sponsors!

fixed:

• all users added to a ticket now receive the View Message History permission
• ephemeral message on creation wouldn't work when using dropdowns
• fixed maxAmountOfTickets allowing 1 ticket above the limit
• fixed crash when maxAmountOfTickets was set to zero

removed:

• nothing

🩷 Sponsors

A big thanks to all Open Ticket sponsors!

• SpyeEye
• DOSEV5
• Mods HD

added:

• new Kurdish translation (by raze.hama)
• new Persian translation (by sasanwm)
• most embeds now use mentions instead of usernames
• closeMode now also affects reopening
• all links to the documentation have been updated (for new docs)
• HTML Transcripts now show display names instead of usernames

fixed:

• readme typos
• increased config checker id length from 20 to 40
• example config role option has been renamed
• api log system typo
• README.md copyright date outdated
• text transcripts wouldn't generate on HTML Transcript ratelimit
• the bot doesn't throw an error anymore when closing without permission

removed:

• npm cleardata script (outdated)

added:

• updated Arabic translation (by deqressing)
• updated Czech translation (by spyeye_)

fixed:

• description being too long when dropdowns were enabled

removed:

• livestatus (automatic error report system) => discontinued

added:

• custom emoji support
• text transcripts now also get sent in DM
• new french translation by (tostam)

fixed:

• maxEventListeners warning on discord.js client
• token not loading correctly from .env file
• interaction hasn't been replied or deferred error on commands

added:

• the missing translations from v3.5.0

fixed:

• color.toLowerCase() error when not specified

added:

• stats command (global, ticket & user statistics)
• HTML transcripts can now have a custom favicon
• support for the CUSTOM bot status type
• ticket admins can now also use admin commands in their tickets

fixed:

• axios dependabot alert (updated to 1.6.2)
• some emojis didn't display correctly in the HTML transcripts
• changed HTML transcript & livestatus API endpoints
• /reopen slash command could crash due to typo
• updated README.md, CONTRIBUTING.md & SECURITY.md

added:

• Indonesian translation by erxg
• Czech translation update by spyeye_

removed:

• support for any bugs relating to versions < 3.4.0

Open Ticket 4.0 is underway!

We are still continuing development on open ticket 4.0! And really soon, the new API documentation will be published for everyone to see! We would love too see the many plugins created with the API!

added:

• tried to add warning embeds for renaming a channel to much (discord ratelimit)
• open ticket 4 announcement in readme

fixed:

• claim command via "!ticket claim" didn't work
• change command via "!ticket change " didn't work
• non-ticket options would appear in the id menu from the change command
• the help menu now doesn't appear anymore when running the claim, unclaim or change command without slash cmds.

added:

• Hungarian translation
• better plugin error logging (by redactado in discord)

fixed:

• very small bugs/typos

upcoming: Open Ticket v4!

If everything goes to plan, then there will be a new open ticket v4 somewhere in September! It's totally rewritten from the ground up and will be the most advanced and customisable version ever seen!

added:

• Ukrainian translation (thanks anderskiy)
• better Thai translation
• Open Ticket is now compatible with the new discord username system

fixed/changed:

• fixed process.stdout.cursorTo is not a function
• fixed bug that didn't allow custom emoji's in ticket options
• fixed typos in README.md
• fixed bug at ticketOpener:230 => The reply to this interaction has not been sent or deferred

removed:

• removed the unused file OTWiki.png